Privacy Policy

1. Introduction

Merrion AI (“Merrion”, “we”, “us”, or “our”) operates the merrion.ai website and the Merrion platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, business name, and billing details when you create an account.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and session duration.
• Communication Data: Call recordings, transcripts, text messages, and emails processed through our AI services on your behalf.
• Device Information: Browser type, IP address, operating system, and device identifiers.
• Cookies & Analytics: We use cookies and similar technologies to improve your experience and analyse site traffic.

3. How We Use Your Information

• To provide, operate, and maintain the Merrion platform and its features (AI receptionist, CRM, campaigns, etc.).
• To process transactions and send related billing information.
• To communicate with you about your account, updates, and support requests.
• To improve and personalise your experience with our services.
• To send marketing communications (with your consent), which you can opt out of at any time.
• To comply with legal obligations and enforce our terms.

4. AI-Processed Data

Merrion uses artificial intelligence to power features such as our AI Voice Agent, AI Texting, email classification, and social media tools. Data processed by these AI systems (e.g., call recordings, message content) is used solely to deliver the requested service to you. We do not use your business's customer data to train general-purpose AI models.

5. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who help us operate our platform (e.g., hosting, payment processing, AI infrastructure providers).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our services. You may request deletion of your data at any time by contacting us at hello@merrion.ai.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing activities.
• Request a portable copy of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at hello@merrion.ai.

9. Cookies

We use essential cookies to operate the site and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@merrion.ai.